FAQ

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How do I create an account and place an order online?
To begin, click "Add to cart" on any product detail page. Once you have added an item to your order you may either click "Continue Shopping" or "Checkout" at the bottom of the shopping cart page. When you click "Checkout" you will be asked to Sign In. The "Sign In" page is where new customers create an account. You can only create an account or sign in to your existing account after you have added an item to your order and clicked the "Checkout" button.
 
Is your website secure?
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall based security system.
 
What is a HCD Account? Why should I get one and what are the benefits?
There are several benefits for owning a unique HCD Account. Your Account not only identifies you as a valued customer, but also allows us to personalize your shopping experience. Our database will remember your billing address so you don't have to enter it each time. Look forward to more benefits in the near future which will make your shopping and life more simple!
 
How can I check my order status?
To check the status of an existing order, please call 866.716.4278. 
 
Do you charge taxes?

HCD is required to collect sales tax on orders shipping to AZ, CA, CO, CT, DC, FL, GA, HI, IL, KY, LA, MA, MD, MN, NC, NJ, NY, TX, WA and WI. 

When placing your order, we estimate sales tax based upon the state, province or territory in which it is shipping to. All sales tax calculations are subject to revision and are recalculated on the day your order is shipped. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destinations.

No sales tax is collected on the purchase of Gift Cards. However, purchases paid for with Gift Cards are subject to sales tax in accordance with the applicable laws.

Do you give special discounts to non-profits?
Although discounts cannot be combined with any other offer or promotion, our "best pricing" policy affords you the greater discount available. We are happy to work with museums, universities and nonprofit institutions, and can offer special discounts. Please call 866.716.4278 for more information.
 
 
How can I return a product?

We stand behind the quality of everything we sell. Please thoroughly examine all items upon receipt.  If there is a problem with your order, please contact HCD within three (3) days of receipt. If you receive a damaged, defective, or incorrect item, we will work with you to make things right. If you change your mind about an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price and you will be responsible for outbound and return shipping and delivery. We do not accept any returns or exchanges on custom and special order furniture or food items. Click here for further details about returns, cancellations and exchanges.

What are my delivery options and how much do they cost?
Shipping and handling charges are based on the value of your order. For complete delivery options and shipping rates, click here.
 
How will my order be delivered?
We use FedEx ground service to ship most products, though items that are too large are shipped via specialized carrier. In most cases, these specialized carriers will call you prior to delivering your order to arrange a convenient delivery time during regular business hours. Our commercial orders will be delivered either curbside or to the building's loading dock, if available. If you require extra services such as a delivery appointment or to arrange receipt of your order to a location other than a ground floor address, please call us at 866.716.4278 to place your order.
 
Do you ship orders to Canada?

Currently, we do not ship to Canada, although we hope to do so in the future.

Do you have showrooms or stores?
Yes!  Hart Concrete Design is located in Costa Mesa, California.  Please call us to arrange a visit.